Impact of COVID-19 on Megzie Co

Last Updated: 7/8/2020

We are addressing you to provide an important update on COVID-19 and the impact on our operations.

International postal deliveries have been severely impacted by the global COVID-19 pandemic.

There are significant delays due a reduction in air freight capacity, up to 90%, local Government restrictions and surging domestic parcel volumes, greater than peak season, placing a strain on local delivery providers.

Delays are further exacerbated by an increase in employee absenteeism and postal operators implementing new measures to slow the spread of COVID-19, such as split shifts and a reduction in operating delivery days.

Delivery delays should be expected for all destinations, particularly for US and Canada where postal deliveries may take up to five weeks. For a full list of suspended countries please visit this DHL link.

Megzie Co will not be accepting any lost parcel claims during the period of April to November whilst there are disruptions to local country postal services.

Megzie Co is now only shipping out orders once a week, picked up by DHL on a Monday. If the volume of orders awaiting pick up is not at a minimum level, pick up will be delayed until the next Monday. 

Tracking capabilities are also impacted due to the increased volumes of international freight on hold at international sort hubs. We are unable to open enquiries at this time with some vendors, once more countries reopen we will see an improvement to tracking.

We want to thank you for your patience and understanding during these extraordinary times.

The safety our Customers is paramount and we understand the rising concern regarding the risk of contagion. We operate following the protocols of official authorities, both international organizations and local country health authority advisories, whichever sets the strictest rules.

We thank you for your understanding and support during this period.

Shipping

♡ Where do you ship from?

I ship from Sydney, Australia.

♡ How much is shipping?

Shipping is calculated based off the weight of items. Megzie Co offers the following flat rates:

Any larger parcels, price for shipping can be quoted to the customer. Rates vary depending on Zone location and can range from $25 - $50 AUD.

♡ When will my order ship?

Megzie Co endeavors to pick and pack all outstanding orders on a weekly basis. Therefore your order will ship within 5-7 working days.

♡ How long does international shipping take?

Please see chart below for estimated delivery times based on Zone location.

♡ Why is shipping so expensive?

The price for international shipping reflects the current shipping rates of the freight provider and unfortunately, Megzie Co has no control over the shipping rates from Australia to world wide locations. All endeavors have been made to absorb shipping costs where possible due to the nature of the product sold by Megzie Co.

♡ Does my order come with tracking?

Megzie Co only offers international shipping including tracking. This is a policy put in place to reduce the risk of lost or missing in transit parcels, and to offer better lead times on delivery for my customers.

Megzie Co current freight provider offers milestone tracking to 33 countries pictured below, and worldwide with some limitations.

Tracking will show the parcel from pick up, to DHL depot, to delivery to overseas Postal network. From there the tracking will stop until delivered to the Customer. For more detailed tracking, the Customer will be required to contact their local postal service.

♡ I think my parcel is lost, what do I do?

I am not liable for any products lost during shipping however please email me at hello@megzie.me with your concerns so I can assist you.

♡ Will I have to pay custom taxes / import fees?

Customers are fully responsible for any taxes or fees that occur for international orders.

Information

♡ What currency does this store transact in?

This store transacts in AUD. Currency conversion is shown for your ease of use, but the checkout is always processed in AUD.

♡ My order arrived damaged, what do I do?

Please take a photo of the damaged goods / damaged packaging and email me at hello@megzie.me with your concerns so I can assist you. Minor damage like bent pin posts can be easily fixed.

♡ My order is missing items or has the wrong items?

Please take a photo of the order items and email me at hello@megzie.me with your concerns so I can assist you.

♡ Do you accept returns / exchanges?

We do not accept returns or exchanges. Please be sure to read the product descriptions before making your purchase. Items on sale are non refundable.